3 Standout Features of Citizen Watch Co.’s New York Flagship Boutique


Citizen NYC Boutique - CeilingCitizen Watch Company of America has opened its first dedicated retail concept store in North America. The Japanese brand’s global flagship boutique, which opened its doors to the public on November 20, is located at 1500 Broadway, in New York City’s Times Square, and features a full range of Citizen watches and a number of innovative touches. Here are three aspects we found interesting.

1. You’ll find Citizen watches here that you won’t find anywhere else in the U.S.A. The new 1,300-square-foot store is designed to appeal to both casual and serious watch lovers, carrying a wide range of Citizen watches, in all price points, for men and ladies — including this year’s buzzed-about new release, the Citizen Satellite Wave F100, the world’s thinnest and fastest light-powered satellite timekeeping watch; the full range of solar-powered Citizen Eco-Drive watches; the DRIVE from Citizen Eco-Drive collection; the high-end Citizen Signature line; and numerous limited editions. Most notably for collectors, the store will feature international Citizen watch models not normally sold in the United States, such as the luxurious, cult-favorite Citizen Campanola collection. The New York flagship store will be the only retailer in the U.S. that will carry these internationally popular timepieces, and some boutique-exclusive models are likely to follow.

Citizen Boutique - Men's watch Showcase

2. The design and décor of the boutique has a distinct Japanese influence. Citizen considers itself an environmentally friendly watch company, citing as evidence its trademark “Eco-Drive” technology, which uses sunlight (any type of light, really) to power many of its watches’ movements and thus ensures they don’t need frequent battery changes as do standard quartz watches. Citizen also takes pride in its history as one of the very few internationally known Japanese watchmakers. These points of pride have made their way into the design of the new boutique. The wood used in the interior walls is Shou Sugi Ban, a Japanese cedar that has been treated in a process that involves charring wood, cooling it, cleansing it, and finishing it with a natural oil. The process uses no toxic chemicals, preserves the wood for up to 80 years and makes it fire-retardant. In addition, the layered, fabric-draped ceiling not only evokes the look of a Japanese silk lantern, but also serves as a visual tribute to Citizen’s Eco-Drive system: the three semi-transparent layers through which natural light travels to illuminate the store’s interior is reminiscent of the crystal and transparent watch dial through which light travels to charge a watch’s power cell.

Citizen Boutique - ceiling

3. Located at the “Crossroads of the World,” the boutique welcomes a truly international clientele. The Times Square area hosts about 330,000 visitors daily, or more than 39 million annually; thus, the new Citizen store’s prime location — at the bustling, centrally located corner of Broadway and 43rd Street, relatively distant from the uptown Madison Avenue digs of many of the Swiss watch companies’ branded boutiques — has been built with the goal of attracting, and engaging, these hordes of potential customers from around the globe. Citizen Watch Co. has incorporated eye-catching displays and interactive technology in both the interior and exterior, including a large LED canopy at the front of the store that will be visible from Broadway and 43rd, along with interactive display monitors on the walls that visitors can use to learn more about the products; sign the virtual “Citizens of the World” guestbook and create their own digital “Passports”; and watch videos of prominent guest bloggers offer their takes on various Citizen watches.

Citizen Boutique - Wall Monitors

“We couldn’t be more pleased with the exceptional opportunity this new global flagship store provides us to communicate directly with our consumers,” says Jeffrey Cohen, president of Citizen Watch Company of America, who hosted the November 20 ribbon-cutting ceremony along with Grammy winning singer and Citizen brand ambassador Kelly Clarkson, “and [to] both share our vision of the brand and get their real-time feedback on our offerings and messaging.”

Citizen USA president Jeffrey Cohen & Kelly Clarkson
Citizen Watch Co.of  America president Jeffrey Cohen (right) with Kelly Clarkson
2 Responses to “3 Standout Features of Citizen Watch Co.’s New York Flagship Boutique”

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  1. This store has some weird policies for a flagship store. I stopped in to get a link removed from a brand new Citizen watch I had bought at another store. They refused this basic service, even though the guy who does adjustments said he would do it, but he is not allowed by management. What kind of service is this from a flag ship location? They won’t adjust the band length of a brand new Citizen watch at the Citizen flagship location? I asked, and in fact they offer absolutely NO service whatsoever on any of their own brand watches which are not purchased at this location. This has got to be the only watch brand with this kind of service paranoia. Any other brand, in their name brand stores, will try to take care of customers who have legitimate watches by their own brand. Definitely makes me think there is something wrong with Citizen. I liked you better before you opened a flagship store in my hometown. I still like my watch, but this definitely makes me doubt your service. Pretty low class if you ask me.

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